user policy

Shipping Policy

– For inner-city customers: We will deliver to some districts in Ho Chi Minh City and depend on the quantity of goods that you have ordered (exchange directly with the company).
– For customers in the province: We will free delivery to the car in Ho Chi Minh City for you, the car fee, please pay with the garage.

Return policy
In order to bring customers the best products and satisfaction with the selected products, we offer the most convenient return policy for customers.
First, we give advice to customers before choosing to buy a product, so they should describe specifically the purpose of use, the appropriate product size for the staff to advise on product selection as well as instructions on how to use it. help customers choose the most suitable product to avoid the situation of returning goods.
In case, you buy directly at our company but for any reason, you want to return, we are also ready to support you.
1. Conditions of return and exchange:
– The product is defective by the manufacturer.
– The product has no signs of being used, the product is not damaged by external agents during the customer’s storage.
– No more than 05 days from the date of receiving the goods.

2. Ways to return goods:
– For exchange customers: You can exchange any product that our company is distributing.
– For return customers: We will get back the number of goods that you have purchased and will pay back the amount equal to the price including VAT that we have sold.

3. Form and address of return and exchange:
– You can bring the goods directly to our company.
– Bank transfer (shipping fee you pay)

Payment Terms
– Customers receive goods directly: You pay directly to the delivery staff according to the amount stated on the VAT invoice.
– Customers who do not receive goods directly: You pay by bank transfer or cash at the bus station according to the amount on the VAT invoice.

Information privacy policy

1. Purpose of information collection:
When customers need support on the website www.kiennguyen900.com, first of all, we would like to be allowed to collect customer information including: full name, email, phone, address, usage needs, … All information of customers on the website www.kiennguyen900.com is collected for the purpose of contacting customers so that customers can choose to buy products according to their needs and to ensure the interests of product users. . We promise that all customer information is always strictly confidential.

2. Scope of information use:
– The Company only uses customer information to:
  +  Provide product information
  + Quote products that customers are interested in
  + Contact and deal with customers in special cases
  + Send information about exchange activities of website www.kiennguyen900.com with customers
– Do not use personal information of users other than for purposes of confirmation and contact related to transactions at www.kiennguyen900.com;

– At the request of a judicial authority, including: Procuracy, court, investigation police agency related to certain law violations of customers.

3. Information storage time:
The member’s personal data will be stored until a cancellation is requested. Remaining in all cases, member’s personal information will be kept confidential on the server of www.kiennguyen900.com

4. Address of the unit that collects and manages personal information:
Kien Nguyen Co., Ltd
Address: 900 Nguyen Chi Thanh, Ward 4, District 11, HCMC
Tel: 028.3855.2154 
Email: congtykiennguyen@gmail.com – vuonggiaan417@gmail.com

5. Commitment to protecting customer’s personal information
– Customer’s personal information on the website is committed to absolute confidentiality according to the website’s personal information protection policy. The collection and use of customer information is only done with the consent of that customer, unless otherwise provided for by law.
– Do not use, do not transfer, provide or disclose to any third party about the member’s personal information without the consent of the Customer.
– In the event that the information server is attacked by a hacker leading to the loss of Customer data, www.kiennguyen900.com will be responsible for reporting the incident to the investigating authorities for timely handling and notification. let members know.
– Absolute confidentiality of all customer order information, including invoice information, accounting and digitized vouchers on the website.
– Website www.kiennguyen900.com is not responsible for and does not handle all complaints related to the interests of the Customer if it is deemed that all personal information of the Customer provided when the initial contact is incorrect. corpse.